Complaints

Articles in this category

1. Listening to People: NHS Wales complaints, incidents and redress process (1 April 2026)

   • Wales
   • Patient harmed
   • (and 4 more)

     Tagged with:

     • Wales
     • Patient harmed
     • Patient safety incident
     • Negligence claim
     • Redress
     • Complaint

   By Patient Safety Learning, 15 May

   • 0 comments
   • 256 views
   • 
   • Added by Patient Safety Learning
   • 15 May

2. Professional regulators make it too hard for patients to complain (HSJ, 23 January 2026)

   • Complaint
   • Regulatory issue
   • (and 2 more)

     Tagged with:

     • Complaint
     • Regulatory issue
     • Organisation / service factors
     • Patient / family support

   By Patient Safety Learning, 27 January

   • 0 comments
   • 194 views
   • 
   • Added by Patient Safety Learning
   • 27 January

3. National Audit Office: Costs of clinical negligence (17 October 2025)

   • Negligence claim
   • Complaint
   • (and 2 more)

     Tagged with:

     • Negligence claim
     • Complaint
     • Patient harmed
     • Legal issue

   By Patient Safety Learning, 17 October, 2025

   • 0 comments
   • 732 views
   • 
   • Added by Patient Safety Learning
   • 17 October, 2025

4. Guidance for MPTS tribunals (30 September 2025)

   • Regulatory issue
   • Complaint
   • (and 6 more)

     Tagged with:

     • Regulatory issue
     • Complaint
     • Investigation
     • Staff factors
     • Doctor
     • Anaesthetist
     • Physician associate
     • Legal issue

   By Patient Safety Learning, 2 October, 2025

   • 0 comments
   • 530 views
   • 
   • Added by Patient Safety Learning
   • 2 October, 2025

5. NHS Resolution: Practitioner Performance Advice

   • Complaint
   • Regulatory issue
   • (and 6 more)

     Tagged with:

     • Complaint
     • Regulatory issue
     • Just Culture
     • Organisational learning
     • Doctor
     • Dentist
     • Pharmacist
     • Standards

   By Patient Safety Learning, 30 September, 2025

   • 0 comments
   • 934 views
   • 
   • Added by Patient Safety Learning
   • 30 September, 2025

6. Removing barriers to complaints: how can we make it easier for people to raise concerns about a health or care professional?

   • Complaint
   • Patient engagement
   • (and 4 more)

     Tagged with:

     • Complaint
     • Patient engagement
     • Feedback
     • Regulatory issue
     • Organisational learning
     • Speaking up

   By Patient Safety Learning, 17 September, 2025

   • 0 comments
   • 1,525 views
   • 
   • Added by Patient Safety Learning
   • 17 September, 2025

7. Barriers and enablers to making a complaint to a health or social care professional regulator: a qualitative study (PSA, 4 September 2025)

   • Complaint
   • Regulatory issue
   • (and 4 more)

     Tagged with:

     • Complaint
     • Regulatory issue
     • Organisational Performance
     • Communication problems
     • Speaking up
     • Organisational culture

   By Patient Safety Learning, 5 September, 2025

   • 0 comments
   • 480 views
   • 
   • Added by Patient Safety Learning
   • 5 September, 2025

8. Learning from complaints (BJN, 3 July 2025)

   • Complaint
   • Organisational learning
   • (and 1 more)

     Tagged with:

     • Complaint
     • Organisational learning
     • Feedback

   By Patient Safety Learning, 23 July, 2025

   • 0 comments
   • 223 views
   • 
   • Added by Patient Safety Learning
   • 23 July, 2025

9. The complaint handler’s bind: How organisational constraints lead to defensive responses to criticism (2 June 2025)

   • Complaint
   • Feedback
   • (and 3 more)

     Tagged with:

     • Complaint
     • Feedback
     • Staff factors
     • Research
     • Organisational learning

   By Patient Safety Learning, 5 June, 2025

   • 0 comments
   • 507 views
   • 
   • Added by Patient Safety Learning
   • 5 June, 2025

10. A pain to complain: Why it’s time to fix the NHS complaints process (Healthwatch, 27 January 2025)

    • Complaint
    • Policies / Protocols / Procedures
    • (and 4 more)

      Tagged with:

      • Complaint
      • Policies / Protocols / Procedures
      • Speaking up
      • Patient / family involvement
      • Patient / family support
      • Organisational culture

    By Patient Safety Learning, 27 January, 2025

    • 0 comments
    • 1,531 views
    • 
    • Added by Patient Safety Learning
    • 27 January, 2025

11. Improving NHS disciplinary processes: Efficient, fair, compassionate and accountable

    • Complaint
    • Investigation
    • (and 7 more)

      Tagged with:

      • Complaint
      • Investigation
      • Staff support
      • Whistleblowing
      • Speaking up
      • Organisational culture
      • Accountability
      • Transparency
      • Policies / Protocols / Procedures

    By Patient Safety Learning, 6 November, 2024

    • 0 comments
    • 843 views
    • 
    • Added by Patient Safety Learning
    • 6 November, 2024

12. Are private patients in the NHS at a disadvantage when they complain? A blog by Vivienne Heckford

    • Private sector
    • Complaint
    • (and 3 more)

      Tagged with:

      • Private sector
      • Complaint
      • Patient safety incident
      • Investigation
      • Patient harmed

    By Patient Safety Learning, 6 November, 2024

    • 0 comments
    • 1,081 views
    • 
    • Added by Patient Safety Learning
    • 6 November, 2024

13. NHS Resolution webinar: Taking action to improve patient safety in primary care (13 September 2024)

    • Complaint
    • Primary care
    • (and 1 more)

      Tagged with:

      • Complaint
      • Primary care
      • Negligence claim

    By Patient Safety Learning, 4 October, 2024

    • 0 comments
    • 314 views
    • 
    • Added by Patient Safety Learning
    • 4 October, 2024

14. How do complaints affect those complained about? An empirical investigation into the effects of complaints on public service employees (15 December 2017)

    • Complaint
    • Staff factors
    • (and 2 more)

      Tagged with:

      • Complaint
      • Staff factors
      • Investigation
      • Patient safety incident

    By Patient Safety Learning, 19 September, 2024

    • 0 comments
    • 432 views
    • 
    • Added by Patient Safety Learning
    • 19 September, 2024

15. Medicine for Managers: The changing face of complaints and claims (22 July 2024)

    • Complaint
    • Organisation / service factors
    • (and 2 more)

      Tagged with:

      • Complaint
      • Organisation / service factors
      • Patient
      • Negligence claim

    By Patient Safety Learning, 6 August, 2024

    • 0 comments
    • 469 views
    • 
    • Added by Patient Safety Learning
    • 6 August, 2024

16. The battle against nothing to see here (Derek Richford, 16 December 2023)

    • Patient engagement
    • Patient death
    • (and 2 more)

      Tagged with:

      • Patient engagement
      • Patient death
      • Investigation
      • Complaint

    By Patient Safety Learning, 10 January, 2024

    • 0 comments
    • 726 views
    • 
    • Added by Patient Safety Learning
    • 10 January, 2024

17. Ensuring private patients' voices are heard

    • Patient engagement
    • Complaint
    • (and 2 more)

      Tagged with:

      • Patient engagement
      • Complaint
      • Private sector
      • Organisation / service factors

    By Patient Safety Learning, 15 December, 2023

    • 0 comments
    • 1,224 views
    • 
    • Added by Patient Safety Learning
    • 15 December, 2023

18. The Independent Sector Complaints Adjudication Service (ISCAS)

    • Complaint
    • Private sector
    • (and 2 more)

      Tagged with:

      • Complaint
      • Private sector
      • Patient engagement
      • Organisation / service factors

    By Patient Safety Learning, 9 November, 2023

    • 0 comments
    • 2,411 views
    • 
    • Added by Patient Safety Learning
    • 9 November, 2023

19. PHIN: Making a complaint as a private patient (5 April 2023)

    • Complaint
    • Patient engagement
    • (and 4 more)

      Tagged with:

      • Complaint
      • Patient engagement
      • Duty of Candour
      • Transparency
      • Patient harmed
      • Private sector

    By Patient Safety Learning, 8 November, 2023

    • 0 comments
    • 602 views
    • 
    • Added by Patient Safety Learning
    • 8 November, 2023

20. Dealing with complaints in general practice: Case scenarios and advice (Medical Defence Union)

    • Complaint
    • Patient
    • (and 1 more)

      Tagged with:

      • Complaint
      • Patient
      • GP

    By Patient Safety Learning, 8 July, 2023

    • 0 comments
    • 987 views
    • 
    • Added by Patient Safety Learning
    • 8 July, 2023

21. Dealing with patient complaints (Ridout Solicitors, 23 June 2023)

    • Complaint
    • Doctor
    • (and 3 more)

      Tagged with:

      • Complaint
      • Doctor
      • Patient
      • Communication
      • Legal issue

    By Patient-Safety-Learning, 3 July, 2023

    • 0 comments
    • 558 views
    • 
    • Added by Patient-Safety-Learning
    • 3 July, 2023

22. People harmed by the NHS are still being left to fend for themselves (HSJ, 30 November 2022)

    • Complaint
    • Patient harmed
    • (and 7 more)

      Tagged with:

      • Complaint
      • Patient harmed
      • Organisation / service factors
      • Investigation
      • Patient / family support
      • Patient / family involvement
      • Harmed Care Pathway
      • Just Culture
      • Negligence claim

    By Patient Safety Learning, 30 November, 2022

    • 0 comments
    • 994 views
    • 
    • Added by Patient Safety Learning
    • 30 November, 2022

23. How to complain to the NHS

    • Complaint
    • Patient engagement
    • (and 5 more)

      Tagged with:

      • Complaint
      • Patient engagement
      • Patient / family involvement
      • Patient harmed
      • Duty of Candour
      • Transparency
      • Communication

    By Patient Safety Learning, 5 November, 2022

    • 0 comments
    • 798 views
    • 
    • Added by Patient Safety Learning
    • 5 November, 2022

24. PHSO survey: complaining about the NHS during the coronavirus pandemic

    • Complaint
    • Virus
    • (and 3 more)

      Tagged with:

      • Complaint
      • Virus
      • Pandemic
      • Patient
      • Survey

    By Patient Safety Learning, 18 October, 2022

    • 0 comments
    • 980 views
    • 
    • Added by Patient Safety Learning
    • 18 October, 2022

25. It’s story time: Unlocking the learnings in malpractice settlements (1 September 2022)

    • Complaint
    • Legal issue
    • (and 3 more)

      Tagged with:

      • Complaint
      • Legal issue
      • Transparency
      • Organisational learning
      • Negligence claim

    By Patient Safety Learning, 23 September, 2022

    • 0 comments
    • 1,061 views
    • 
    • Added by Patient Safety Learning
    • 23 September, 2022